Privacy Policy
Jema Pianos is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use it for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information will be used by us only: for the primary purpose for which it was obtained; for a secondary purpose directly related to the primary purpose; with your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us.
Your Personal Information may be disclosed where required or authorised by law, or to third parties where you consent to the use or disclosure for the purpose of providing you services.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When it is no longer needed, we take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files which are kept for a minimum of 7 years.
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions, by contacting us in writing. We will not charge a fee for an access request, but may charge an administrative fee for providing a copy. We may require identification before releasing the requested information.
It is important to us that your Personal Information is up to date. Please advise us as soon as practicable if any details are inaccurate so we can update our records.
This Policy may change from time to time and is available on our website. If you have any queries or complaints about our Privacy Policy, please contact us via the booking page.
Jema Pianos · ABN 59 828 401 401